For attention of all Southwest dental providers. Please cascade to relevant staff.
Follow the link below for Provider guidance on how to create a DCP Clinician (Dental Nurse, Dental Hygienist, Dental Therapist , Clinical Dental Technician) and add them to a contractProvider guidance on how to create DCP Clinician and add them to a contract 2026 (England).pdf
Dear colleague,
We’d be grateful if you could share the following email with dentists in your area.
Subject: Important reminder: The NHS Dental Services Portal is coming – check your email address is up-to-date today
Dear colleague,
Access to the new Dental Services Portal, which includes your monthly pay statement and NHS Pensions information, depends on having the right email address on Compass.
NHS Business Services Authority (NHSBSA) previously asked you to check your primary email address in Compass. If you have not yet done this, you need to complete it by 11:59pm Friday 28 August 2026.
You canread the previous email in full and find guidance on how to update your email address in Compass.
Why this matters
We’ll use your primary email address in Compass to invite you to register for the NHS Dental Services Portal, and to send you other important information in future.
If your email address in Compass is outdated, shared, or different from the one you plan to use for the NHS Dental Services Portal and GOV.UK One Login, this may delay or prevent your access to the new system. This includes important information, such as:
· your monthly pay statement
· your NHS Pensions information
· critical communications about the NHS Dental Services Portal
Check your email address in Compass is what you want to use for the NHSDSP now to avoid missing these.
Shared inboxes
Compass needs an individual email address for two reasons.
Firstly, security. The new portal uses multi-factor authentication (MFA) to keep your information safe. This means that when you log in, you’ll need to enter a code sent to your own mobile device.
Shared mailboxes don’t work with MFA. They don’t belong to one person, and they’re not linked to one person’s phone. Using a shared mailbox will be incompatible with MFA regulations and you won’t be able to complete the login step.
Second, access. Once the new NHS Dental Services Portal goes live, users of shared mailboxes will lose access to it. This includes access to your monthly pay statements and NHS Pensions information.
Thank you for your support,
NHS Dental Services
Kind regards
Dental Services
NHS SW Collaborative Commissioning Hub
Hosted by NHS Somerset ICB, working on behalf of all South West ICBs
Working on behalf of all Integrated Care Boards (ICBs) in the South West Region: CIOS, Dorset, Devon, Somerset, BNSSG, BSW, Gloucestershire
E:england.swdental@nhs.net
Wynford House, Lufton Way, Yeovil, Somerset BA22 8HR
NHSE SW Dental Website:https://www.england.nhs.uk/south/info-professional/dental/
Provider Process / Compass Support:NHS Dental Services – Business Services Authority
NHS Email Registration and Support:https://portal.nhs.net e: dentistadmin@nhs.net
Performer List / Supplies: england.southwestperformerslist@nhs.net